All first-time appointments must be requested through an approved booking method: by phone, email, or through the contact form on this website.

An appointment is not considered confirmed until Luna Ridge Wellness has confirmed the appointment with you. Availability is not guaranteed until confirmation has been provided.

After your first session, you may request to book online.

Clients are responsible for providing accurate contact information and any information requested during the booking process. By scheduling an appointment, the client agrees to the policies and procedures of the business.

A minimum of 24 hours’ notice is required for all cancellations or rescheduling requests. Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment time will be considered late cancellations and may result in restrictions on the ability to book future appointments.

Cancellations and rescheduling requests must be made by phone: 774-239-7334 (call or text)

However, emergencies and unexpected circumstances can arise. In such situations, reasonable efforts will be made to accommodate circumstances that warrant consideration. Exceptions may be considered on a case-by-case basis.

If you are not present and ready for your appointment at the scheduled start time, your session may be shortened in order to avoid impacting subsequent appointments. The regular session fee will still apply, regardless of the shortened session time.

Occasional delays may occur due to unforeseen circumstances. When a delay affects the scheduled start time, reasonable efforts will be made to provide notice as soon as possible. Reasonable efforts will be made to honor the full scheduled session time, even when the session begins later than originally planned.

Payment is due at the time of service. Luna Ridge Wellness accepts cash, check, Visa, Mastercard, American Express, and Discover.

Payment for services must be completed at the time of your appointment using one of the accepted payment methods listed above. 

Service prices are subject to change. Any changes to pricing will be communicated in advance and will apply to future appointments.

Package Rates are non-refundable.

Payment for services are collected after the scheduled service has been completed. Because payment is not collected in advance, refunds are not issued for services already received.

Packages are valid for 120 days from the date of purchase and are non-refundable.

Individual packages are non-transferable.

Couples' packages can be shared with one other person.

Unused sessions expire after 120 days and cannot be exchanged for cash or refunded. Extensions may be granted at Luna Ridge Wellness's discretion for extenuating circumstances.

A Mobile Service Fee is conveniently included with your service to cover the additional time, travel, fuel, and setup required to provide your session at your location. The standard mobile service area includes locations within 20 miles of the home base location. For locations beyond the 20-mile service area, an additional travel fee of $2 per mile will be applied.

Luna Ridge Wellness reserves the right to decline mobile appointments outside the standard service area based on distance, travel time, accessibility, or scheduling considerations.

All mobile services must be provided at a location within the state of North Carolina.

Your comfort and safety are important to Luna Ridge Wellness. Clients are expected to extend the same care and respect throughout the session. Harassment, inappropriate touching, sexual comments or advances, threats, intimidation, or other inappropriate or disrespectful behavior will not be tolerated.

Luna Ridge Wellness reserves the right to decline, pause, or end a session if a client’s behavior or circumstances create a reasonable concern for comfort or safety. Law enforcement or other appropriate authorities may be contacted when circumstances warrant.

Clients must remain fully clothed throughout the session.

If a session is declined or terminated due to inappropriate conduct or unsafe conditions, the full session fee may still apply.